Q & A
What is 'Potters House of Horrors?
Potter’s House of Horrors is an
ultra-spooky haunted house comprised of a labyrinth-like walk-thru
a 15,000 square foot layout. It consists of several rooms and displays
connected together by dark twisty hallways.
Creepy actors, pouncing animatronics, custom digital sounds and
many, many surprises await inside the halls
of the House of Horrors.. enter if you dare!!
Are there any age restrictions?
No, however younger children will likely
enjoy the event more during 'Family Hour' from 4pm to 6:30pm.
Please check the schedule page for extended Family Hours on select
After 7:00 PM is our super-scary event geared more towards adults
and teens. There are emergency
exits located throughout the event should anyone decide to “chicken
out”. Security personnel are there
to assist people who need to leave the haunted house. There are
no refunds should anyone decide to leave.
What is Family Hour?
Family Hour is a tamer version of our haunted houses geared towards the younger crowd and the
feint-at-heart. There are no actors, very little animatronics, lower sounds, etc. but itís still a lot of fun for
most. We recommend Family Hour for children 12 & up but any age can attend..
Are the monsters allowed to touch you?
The actors will not grab you but there could
be incidental contact as actors may
brush up against you, etc. Please DO NOT touch the actors or sets!!!
What is a “single house pass” vs a “double house pass”?
A single house pass allows you to enjoy only one of our haunted houses; whichever haunted house
you choose to enter is up to you. The double house pass allows you to enter both haunted houses.
** PLEASE NOTE: Patrons who purchase a double house pass must line up a second time to get
into the second haunted house.
Is it a ride?
Visitors walk through all the attractions.
You can set your own pace.
Is it dark?
Of course it's dark. How much fun would
it be if it wasn't? Groups with younger visitors will be supplied
with a complimentary GLOW STICK. Just keep it visible to the actors
and they will 'tone down' their acts.
Is it a maze? Can I get lost?
It is not a maze. It is a labyrinth-like walk-thru
of rooms and displays connected by dark hallways.
You will not get lost. Our security team (in orange t-shirts) are
there to assist you!
Can we WEAR Halloween costumes
No. For safety reasons guests are not
permitted to wear costumes.
Are your attractions open if it
Yes! Our haunted houses are indoors. The area for the box office
line and lines to enter the
haunts are also indoors.
How can I pay for my tickets?
Tickets are available on-site (at the door!) and online. On-site
we accept Visa, Mastercard, Amex,
debit or cash. Online tickets can be purchased via Paypal or credit
What time do ticket sales end?
Ticket sales end at the latest posted time on our ticket page. In other words, if it says the event
is 7pm to 10pm, ticket sales end at 10pm. That means you can purchase tickets right up until
10pm and still get through all haunted houses. ** PLEASE NOTE: The event does not shut down
at 10pm (or 10:30pm on certain nights)!! Ticket sales simply end at the posted time and then
patrons still have time to make it through all the haunted houses as long as they are in line
before 10pm (or 10:30pm on certain nights).
Are the line-ups very long?
That’s a loaded question!! Early in the event the line-ups tend to be very short and move quickly.
Some nights you can walk right into either haunted house without waiting at all! That’s why we
always encourage patrons to come early in the event as it’s the same great show but with shorter
line-ups. As we inch closer towards Halloween expect line-ups to get longer and longer.
For those who hate long lines, our Speedpass ticket may be a better option.
What is a Speedpass ticket?
A Speedpass ticket is a premium ticket that allows patrons to skip the main haunted house
line-ups and enter the haunted houses with less waiting time. ** PLEASE NOTE: Speedpass
tickets do not allow patrons to immediately enter the haunted houses! Speedpass tickets simply
skip the main haunted house line-ups and essentially make for a much shorter wait time.
On less-busy nights, Speedpass wait times would be expected to be 5 to 10 minutes or less.
On busy nights Speedpass wait times could be 20 minutes+. Compared to the regular line-ups
on those nights, the Speedpass line-up will be a much faster option to enter the haunted houses.
Do tickets ever sell out?
Generally speaking, no, we do not sell out of tickets for our event. However on extremely busy nights
Potterís reserves the right to end ticket sales if the number of patrons on site is deemed too large for
our facilities. Speedpass ticket sales may be limited on busy nights as well.
Is the event wheelchair accessible?
No. Due to tight turns and partially
impeded pathways the event is not considered wheelchair accessible.
Is there a lot of smoke?
We may use fog machines. They produce
a very minimal amount
of fog and should not affect anyone.
Are there strobe lights?
Yes, we do use strobe lights.
Can I go in if I'm pregnant?
This event is not recommended for visitors
who are pregnant, have
heart conditions or are in general poor health.
Once we've used our ticket can
go through again with the same ticket?
No. A new ticket is required for each
Do your attractions have security?
Yes. We have a team of uniformed (orange
t-shirts) and non-uniformed
personnel on site 24 hours a day. This is a fun event and we seldom
but we are prepared. We also have a first aid team supplied by St.
at all times we are open.
Can we be thrown out of the event
for any reason?
This is a fun event and we do not allow any contact
with our actors or sets, foul language, pushing,
vulgar behavior, weapons of any kind, alcohol, etc. Large groups
will be broken up and may be
escorted thru by security personnel.
Is smoking allowed?
Smoking is not permitted anywhere on
Can we take photos or video of
your haunted houses?
No, photography or video is not allowed inside
the actual haunted house. However, photos/ video are
permitted outside, in the waiting line and in the attraction/ concession
What can't we bring with us inside
your haunted houses?
We do not allow food or beverages, costumes
Are the attractions the same this
Where would the fun be in that? Our event
changes every year. We have warehouses full of
sets and special effects equipment that we change out every year.
Expect lots of new effects, sets, and scares!
Are there washrooms on site?
Yes, we have Porta-potties.
Is there food or a concession
at this year's haunt?
Yes, there’s a concession stand that also sells horrific-ly
Who is your media PR contact?
For Media Inquiries Please Contact
Laura Serena & Morgan Sommerville @ Serena PR
And the #1 most often asked question…Is
YOU BET YOUR LIFE IT IS!!!
If it’s too scary and I don’t make it through can I
have a refund?
Hahahaha! Our scare team has worked months to make this event SCARY!
It is a SCARY event!
We aim to scare you!! If we scare you to the point that you have
to exit, it’s like a pat on the back for us.
So the answer is... NO REFUNDS!